In life and business, any advantage is a good advantage. BPO companies in the Philippines can be that advantage.
When running a business, there are always decisions to be made about what direction is right for your company. One of those big decisions is what to outsource and where to turn to meet your outsourcing needs. As operating costs continue to rise and labor shortages make it difficult to find onshore employees willing to handle front and back-office tasks reliably, offshore outsourcing has become something of a necessity.
The BPO industry in the Philippines stands out among outsourcing destinations because of the competitive advantages that it offers. Outsourcing to the Philippines is a proven and time-tested business strategy. The offshore BPO industry in the country has been running and growing for over twenty years, working to help US companies gain and maintain a competitive advantage in an increasingly volatile marketplace.
All that experience gives BPOs in the Philippines an edge over competitors in numerous areas. When looking for employees for call center and back-office-related tasks, there are certain qualities that employers need to maintain a competitive business. Businesses don’t want to be forced into hiring just any applicant. Having a large pool of highly educated and skilled candidates to choose from means getting the employees that are best qualified for the jobs on offer.
US workers are becoming increasingly hard to find. And often they come with additional costs and other HR issues. Outsourcing providers in the Philippines offer companies a large pool of highly qualified and BPO-experienced employees. This leaves BPOs with not only a choice in who they hire but the ability to quickly scale when needed to support their company’s growth and business requirement.
Because there is a close cultural affinity between the Philippines and the US, there is a built-in understanding of needs. The natural cultural affinity is backed by over 2 decades of experience working with Fortune 500 corporations.
When hiring offshore staff, language barriers can be a concern. BPO to the Philippines offers an abundance of experienced Filipino workers who are highly proficient in English and have been working with US-based clients for many years.
With inflation and other rising costs, the price tag on hiring front or back-office agents is more important than ever. There is a difficult balance between getting quality and how affordable that quality is for your bottom line. Luckily BPOs in the Philippines are good on both sides of that scale.
Turnover rate can be very costly, adding in costs to train new employees with each turnover. However, compared to US figures, Filipino agents have a lower turnover rate. With Filipino agents, employers get a substantial time investment with the people that make the effort to hire and train.
Standard US vendor rates are up to 50% higher than rates from BPO services in the Philippines. This cost savings adds up quickly!
Any complications with front or back-office work adds stress and monetary drains to a business. We all want things to go easily and smoothly.
Experience is key in a smooth and efficient work environment and the BPO industry in the Philippines has plenty of it. In addition, the Philippines has a world-class infrastructure such as telecommunication and transportation to help make sure that things proceed smoothly. The country also gives full government support to the BPO industry eliminating potential complications that could come with working with less accommodating countries.
The US has numerous HR-related issues that make onshore employees harder to handle and more expensive. Working with an experienced BPO in the Philippines doesn’t have this complication.
In short, when looking for help getting, maintaining, and working with call center and back-office staff, BPO companies in the Philippines offer a number of competitive advantages that are sorely needed in today’s fraught business environment.